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DIDN T RECEIVE AMAZON ORDER FULL

told the seller the delivery date was essential and they didn’t meet it.

Tell the seller that what has happened to your order is "a breach of contract under the Consumer Rights Act 2015" if you either: For example, a wedding cake that was ordered for the day of a wedding. An item can also be considered ‘essential’ if it’s obvious from the circumstances. A delivery date is essential if you told the seller you needed your delivery by a specific date. What you write will depend on the circumstances of your order and if an essential delivery date was agreed. You can use our template letter to write to the seller.

within a reasonable time - usually within 30 days.

Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: You should also make clear in your letter how you want to receive the refund - for example, into your bank account or by cheque. You’ll need to refer to any essential delivery dates that had previously been agreed with the seller. Refer to an essential delivery date if you agreed one with the seller.

DIDN T RECEIVE AMAZON ORDER FULL

“I expect a full refund without undue delay.” You’ll need to choose a deadline for redelivery which is appropriate to what you’re ordering. “I am now setting a deadline for delivery of _ and ask you to deliver the item within that deadline.” I did not agree to my order being left in an alternative place and I have not received it.” "Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. For example, a wedding cake that was ordered for the day of a wedding.įor either a refund or a redelivery, you can phone, email or write a letter. no delivery date was agreed and a second chance to deliver was not successfulĪ delivery date is essential if you told the seller you needed your delivery by a specific date.a delivery date was agreed but wasn't essential, and a second date also wasn’t met.a delivery date was essential and wasn’t met.If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. If you agreed to them, it’s not the seller’s responsibility if your order has gone missing. Your item was delivered by a courierĬheck your terms and conditions or account details - they might include other places for delivery, like your porch or a neighbour’s house. You can choose not to have future deliveries left with a neighbour by completing a form on the Royal Mail website. You should contact the seller to ask for a redelivery or a refund - you can phone, email or write a letter. If Royal Mail left something with a neighbour or in a certain place and you didn’t tell them to, it’s the seller’s responsibility if it gets lost.

If Royal Mail left something with a neighbour or in a certain place because you told them to, it’s not the seller or Royal Mail’s responsibility if it gets lost. What you can do depends on whether your item was delivered by Royal Mail or a courier. If your item left with a neighbour or somewhere else has gone missing You can find out more about fees and what to do if you’ve been charged too much on GOV.UK. The company that’s delivering your item will send you a bill telling you what you need to pay. You won’t get your item until you’ve paid the fees. If you bought something from a business based outside the UK, you might need to pay VAT, customs duty or delivery fees. If you haven’t got your item because you need to pay fees You might be able to get a refund in some circumstances.

If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery. Then contact them and ask where your order is. If the seller used a courier, they should chase the courier to find out what’s happened to your order - it’s not your responsibility.Ĭheck the delivery address you gave the seller. If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you.